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Terms and conditions

Hosting

Xact IT provides services to clients all around the world. Xact IT has the responsibility to protect each client and provide them with the best services available. The following terms and conditions were designed to insure these services.

Content
All services provided by Xact IT may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Scottish, UK, , EU or US law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless J E Development Ltd from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of non-acceptable content or links:

    * Pirated software
    * "Illegal MP3's"
    * Hackers programs or archives
    * Warez Sites
    * Child Pornography


Xact IT will be the sole arbiter as to what constitutes a violation of this provision.

Unlimited Traffic/Hits & Server Resource Usage
Xact IT is pleased to offer our clients unlimited traffic/hits, and server usage. Unlimited Traffic/Hits refers to the number of visitors to your website, NOT the amount of bandwidth/data transfer. Your account is still limited to the alotted bandwidth/data transfer included with your selected package. To maintain the integrity of our service the following traffic/usage limitations apply.

    * Sites with banners, graphics or cgi's running from their domain being used on other domains.
    * Sites with immense graphic archives or galleries.
    * Sites offering immense download archives, such as .zip, .tar, .ra and .GZ.
    * Sites running large chat room gatherings.
    * Sites using more than 20% of system resources


If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or, Xact IT may move your site to a different server, to reduce the load on the server you are currently residing... Xact IT will be the sole arbiter as to what constitutes a violation of usage limitations. Bandwidth/data transfer will go unmonitored until you reach your account limit, then normal over-usage data transfer costs will apply. At any time Xact IT may move your site to a different server, to reduce the load on the server you are currently residing...

Chat Rooms
Xact IT does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.

Background Processes/Programs
Xact IT may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.

Cron Jobs
Xact IT does allow Cron Jobs to be conducted on our servers.

IRC
Xact IT currently does not allow IRC or IRC bots to be operated on our servers.

Multiple Connections
Multiple telnet and ftp sessions are allowed, on a single hosting account.

Idle Timeouts
Xact IT may disconnect any idle connection to the network.

Average timeouts are
FTP - 300 seconds
Telnet - 2 hours

Commercial Advertising - Email
Spamming, or the sending of unsolicited email, from a Xact IT server or using an email address that is maintained on a Xact IT machine is STRICTLY prohibited. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.

Xact IT will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptable, as long as Opt-Out/Removal request are fully honored. Please make an effort to limit outgoing mail on your account to no more than 5000 pieces per DAY and no more than 20 pieces per minute. Many times we have seen sites push over 1000 emails in one hit, this causes extreme server loads and prevents other people from accessing server services. Large mailings are preferred to be sent from the hours of 7AM - 1PM GMT. Sites with large mailing databases, need to be placed on dedicated server or VPS platform.
We would advise clients with large emailing lists to use a dedicated email newsletter service, Xact IT highly recommend using the service offered by iContact .

Server Abuse
Any attempts to undermine or cause harm to a Xact IT server or customer of Xact IT. is strictly prohibited. Xact IT will pursue legal action to the fullest extent for all abuse of the JXact IT Network.
 
Staff Abuse
We endevour to provide the best services we can to clients. We operate a no tolerance policy on abusive behaviour towards any staff, directors, other clients or 3rd parties that we may engage from time to time. Depending on severity of any incident we reserve the right to suspend/deactivate or terminate your account.
 
Suspension/Deactivation/Termination
If any terms or conditions fail to be followed it will result in grounds for account suspension or deactivation. Xact IT reserves the right to remove any account without prior notice. If Xact IT deactivates your account(s) for violating policy, your will forfeit your rights to a refund...and none will be given. No refunds for advance payments, on deactivated accounts. Normal policy is a warning first, and account deactivation the second offence. Serious offences may cause immediate deactivation.
 
If you terminate your hosting account you remain liable to pay for the services for the remainder of the 12 month hosting period. 
 
If you are in doubt about any planned usage please contact us for advice. These Terms may be updated from time to time.